Cancellation and Refund Policy

At SARC Hospitality, we strive to provide a seamless and guest-friendly experience. Our cancellation and refund policies are designed to offer you the utmost convenience and clarity.

Free Cancellation

We understand that plans can change, and we offer the flexibility of free cancellation for any reservations canceled more than 3 days prior to the check-in date by 2:00 PM local time. Under this policy:

Eligibility: Reservations canceled more than 3 days before the check-in date.

Refund Process: A full refund will be processed.

Refund Timeframe: Please allow up to 7 business days for the refund to be credited back to your bank account due to bank processing times.

Late Cancellation and No-Show Policy

To ensure fair accommodation and operational planning, we have the following policies for late cancellations and no-shows:

Late Cancellations: Cancellations made within 3 days of the check-in date after 2:00 PM will incur a charge of 100% of the booking amount.

No-Show: If you do not show up on the check-in date, your reservation will be considered a no-show, and 100% of the booking amount will be charged.

Refund Processing

For all eligible refunds:

Processing Time: Refunds will be initiated within 7 business days from the date of cancellation approval. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or card issuer.

Method: Refunds will be processed to bank details shared via email. 

Contact Us

If you need assistance with a cancellation or have any questions regarding our refund policy, please do not hesitate to contact our customer service team. We are here to help you every step of the way.

Phone: 84849 32884

Email: namastay@centrohotels.in

Customer Service Hours: 10 am – 7 pm

We appreciate your understanding and cooperation. At SARC Hospitality, we are committed to ensuring your stay with us is as pleasant and stress-free as possible.

Bloom is a rooftop garden, a community space, and an event space all in one! The rooftop garden is a great place for you to take a break from the hustle and bustle of the city and work, eat, meet friends, or just BLOOM! You can also host intimate events and make tonnes of memories here. 

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Chirp is our 24 hour vegetarian restaurant.

From breakfast favourites to a delicious all day menu with snacks, comfort food and proper Khaana (in case you’re really hungry), we serve it all.

We also stay open throughout the night (yup, you read that right!) so all you night owls will surely want to perch at Chirp!

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Grand

The Grand Room is our most spacious room perfect for small families or business travellers intending to stay for a long time! It offers our cozy SnoozeBed along with premium Softouch linen, a local snacks hamper, complimentary fruits, free Wi Fi, a 43 inch HD TV, individually controlled Air Conditioning, a rain shower with Ayurvedic toiletries and more!

Area: 210 sq ft
Maximum Guests Per Room : 4

Amenities

Twin SnoozeBeds with Memory Foam
Premium Softouch Linen with 300 Thread Count
Blackout Curtains
Bed Side USB Ports for Charging
Smart Work Desk with Chair
Individually Controlled Air Conditioning
43 Inch HD TV
Softouch Premium Towels
Ayurvedic Toiletries
Rain Shower Cabin
In Room Electronic Safe
Rollaway Bed on Request
Hair Dryer on Request
Iron and Ironing Board on Request
Welcome Drink On Arrival

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Superior

The Superior Room is perfect for smart business travellers. It offers super cozy twin SnoozeBeds along with premium Softouch linen, free WiFi internet, a 43 inch HD TV, individually controlled air conditioning, a rain showers with Ayurvedic toiletries and much more!

Area: 180 sq ft
Maximum Guests Per Room : 2

Amenities

Twin SnoozeBeds with Memory Foam
Premium Softouch Linen with 300 Thread Count
Blackout Curtains
Bed Side USB Ports for Charging
Smart Work Desk with Chair
Individually Controlled Air Conditioning
43 Inch HD TV
Softouch Premium Towels
Ayurvedic Toiletries
Rain Shower Cabin
In Room Electronic Safe
Rollaway Bed on Request
Hair Dryer on Request
Iron and Ironing Board on Request
Welcome Drink On Arrival

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Cozy

The Cozy Room is a great fit for solo travellers and couples! It offers a king size SnoozeBed along with premium softouch linen, free WiFi internet, a 43 inch HD TV, individually controlled air conditioning, a rain shower with Ayurvedic toiletries, and much more!

Area: 150 sq ft
Maximum Guests Per Room : 2

Amenities

King SnoozeBed with Memory Foam
Premium Softouch Linen with 300 Thread Count
Blackout Curtains
Bed side USB Ports for Charging
Smart Work Desk with Chair
Individually Controlled Air Conditioning
43 Inch HD TV
Softouch Premium Towels
Ayurvedic Toiletries
Rain Shower Cabin
In Room Electronic Safe
Rollaway Bed on Request
Hair Dryer on Request
Iron and Ironing Board on Request
Welcome Drink On Arrival