Cancellation and Refund Policy

At SARC Hospitality, we strive to provide a seamless and guest-friendly experience. Our cancellation and refund policies are designed to offer you the utmost convenience and clarity.

Free Cancellation

We understand that plans can change, and we offer the flexibility of free cancellation for any reservations canceled more than 3 days prior to the check-in date by 2:00 PM local time. Under this policy:

• Eligibility: Reservations canceled more than 3 days before the check-in date.

• Refund Process: A full refund will be processed.

• Refund Timeframe: Please allow up to 7 business days for the refund to be credited back to your bank account due to bank processing times.

Late Cancellation and No-Show Policy

To ensure fair accommodation and operational planning, we have the following policies for late cancellations and no-shows:

• Late Cancellations: Cancellations made within 3 days of the check-in date after 2:00 PM will incur a charge of 100% of the booking amount.

• No-Show: If you do not show up on the check-in date, your reservation will be considered a no-show, and 100% of the booking amount will be charged.

Refund Processing

For all eligible refunds:

• Processing Time: Refunds will be initiated within 7 business days from the date of cancellation approval. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or card issuer.

• Method: Refunds will be processed to bank details shared via email. 

Contact Us

If you need assistance with a cancellation or have any questions regarding our refund policy, please do not hesitate to contact our customer service team. We are here to help you every step of the way.

• Phone: 84849 32884

• Email: namastay@centrohotels.in

• Customer Service Hours: 10 am – 7 pm

We appreciate your understanding and cooperation. At SARC Hospitality, we are committed to ensuring your stay with us is as pleasant and stress-free as possible.